"And I said, 'But that's dreadful and it won't suit you.' [She said,] 'That's what I want. Get on with it!' I said, 'I'm terribly sorry. I don't do that kind of hair.' [She said,] 'Are you refusing to do my hair?' I said, 'Yes I am.' And she said, 'You'll be broke in months. I shall tell all my friends not to come here!' And she stormed out of the place. My staff all gave me a clap when she left."