I just called the Ulta and they told me this was a scam - I continued to press after I called corporate and then called back, it is not a scam and it seems some stores didn't know they were going to do this.

thanks bella!

bellaressa, i just called and had to get transferred twice but finally got someone who knew what they were doing.

she said they will only do a small section to show you how to use the products.

Thanks Jill, I didn't even get that info. I was told to call back at 9 AM on Saturday to see if I can be let in the class.

You know, it sounds like ULTA has some serious customer service issues. We had a conversation about this over in Beauty Product Junkies and it seems that the general experience with ULTA and their customer service has been nothing but bad! I have had good experiences at my local ULTA store, but it sure sounds like I am in the minority!

Sorry to hear that some of you are having trouble. I can assure you, though, it's not a scam — this info came straight from Ulta. It sounds like they haven't been so great at keeping individual stores up to date. And that's not good!

turns out its a promo for some products, they teach you how to use it. i'm going to go check it out anyway, it's free

I work as a retail associate at an Ulta and I have to say that no, corporate is not very good at letting the stores know what's going on. (We don't even get the ads for what is on sale until AFTER our customers do!)

I have not heard of this promotion but as corporate is slow with the trickle down of news so are our local managers. It sounds like something that we do every once in awhile where we show customers how to achieve a certain look using certain products. (Like Jill has said previously). Now that I think about it, I'm pretty sure I ran into the display at work today and was wondering what it was!

I can only speak for my store but our stylists are very knowledgeable and, if a customer has the enthusiasm to learn, they love to help out! And if you're lucky and show up when business is slow, they'll probably finish your whole head.

I'm sorry everyone is having difficulties with their local Ulta Beauty. As employees, we love our store and our customers! Who wouldn't want to get paid to play in make-up all day?

I have to say, all of this negative news is very discouraging. I am looking at becoming a salon manager and market trainer, but after reading many negative comments it makes me wonder if it would be worth it.

I believe I have a lot to offer this company, but I wonder if it would matter. There have been many salons I have been able to help pull out of the dump if needed or just boost what they already have. I would like to think I could do the same here.

If corporate does not communicate with there stores it would be very difficult to do your job and therefore the customer suffers.

I have looked at so many customer and employee comments on numerous sights and I am sad to say most of the comments are negative.

Ulta, you have so much potential. Why are you letting it go down the drain. You need to quite opening so many new stores and work on getting a good training team together to help the existing stores succeed. Also many of the comments made by employees said that the pay is extremely bad and the hours have been cut so that they can never make commission. If you want a store that runs well you have to be willing to pay your employees so that you can attract qualified people that will stay with the company and help it grow.

You will have a win win situation if everyone works as a team to achieve a common goal. It can be done with a little reorganizing and a lot of motivation.